Plain-language terms that apply to every customer. With each customer we also sign a short service agreement naming the specific app, plan and prices.
Deplai puts your finished app online and keeps it running. The service is hosting and operations: server, domain routing, secure connection (HTTPS), nightly backups, and deploying the new versions you send, according to the plan you chose. The service starts once the app runs at the agreed address and you have approved it.
We do not develop your app and are not responsible for how it works. We do not fix bugs in the app's code, build new features, support your app's users, or check the app's content, data processing or legal compliance — that is your job, or your chosen developer's. If you want us to change the code, that is a separate service whose scope and price we agree in writing before any work starts (section 9).
The code and data remain yours. You give us the right to read and run the code and to make the technical changes deployment needs (such as configuration files). We do not use your code for any other purpose or share it with third parties. You confirm that you have the right to use the app, its code, its content and the components it uses, and to hand them to us for deployment. When the agreement ends, we hand over the code and a copy of the database.
You are responsible for the app, its content and its data processing complying with the law. You give us the access, settings and information deployment requires, and answer our questions within a reasonable time. You keep your passwords and API keys secret and never send them by email — we agree on a safe way. You pay invoices on time and keep your contact details current so we can reach you about an outage or the agreement. If other people use your app, informing them, obtaining their consents and supporting them is your task.
We are liable only for the infrastructure we operate ourselves: server, backups, secure connection and the deployment setup. We are not liable for bugs, security holes or performance problems in the app's code and their consequences; for the accuracy, legality or loss of data the app collects or processes, where the loss was caused by the app itself or its user; for the operation of third-party services (domain registrar, external APIs, payment and email providers); or for lost revenue, lost customers or any other indirect damage. Our total liability under one agreement is limited to the service fees paid during the last 3 months. These limits do not apply in cases of intent or gross negligence, or where the law does not allow liability to be limited.
The service may not be used for illegal content, adult content, scams, phishing pages, sending spam, material that infringes copyright, cryptocurrency mining or attacking other systems. If we discover such use, we may suspend the app without notice and terminate the agreement.
If your app processes personal data, you are the controller and we are the processor (GDPR). We process the app's data only on your instructions and only to provide the service (hosting, backups, fixing outages); we do not look into the app's data without a technical need. Servers are located in the European Union. We sign a data processing agreement where needed. How we handle your own data (the inquiry form, invoices, correspondence) is described in our privacy policy.
We aim for high availability but do not guarantee uninterrupted operation. If an outage is caused by our infrastructure, we start restoring service as soon as possible and keep you informed. We take a backup every night and, after an outage, restore from the latest working copy; data created after that copy is outside our liability. We announce planned maintenance in advance. We are not liable for interruptions caused by force majeure, a large-scale data centre failure, internet connectivity failures outside our server, or your app itself.
The monthly fee covers keeping your app running: server, certificates, backups and deploying the working new versions you send. It does not cover developing the app — building new features, design changes and fixing bugs in the app's code are a separate service priced before the work; no paid work starts without your written yes. If a new version is built on a different technical foundation (a changed framework or a newly added database), it is effectively a new app deployment and a new, discounted setup fee applies.
Every plan includes a reasonable amount of server resources (fair use). Resource limits protect all customers: one heavy app must not slow down the others. If your app's load consistently exceeds the plan, we get in touch and offer a bigger plan or a separate server — we change or switch off nothing without your consent, unless the load endangers other customers' service.
You pay the setup fee after the app works at the test address and you have approved it; we then move the app to its final address. The monthly fee is invoiced in advance at the start of each month by email, payable within 7 days. Prices are final — we are not registered for VAT and none is added. If an invoice is more than 14 days overdue, we may, after a reminder, suspend the app until the debt is paid; during suspension we keep the data for 30 days. We announce price changes at least 30 days ahead, and if the new price does not suit you, you can end the agreement before it takes effect.
You may terminate at any time, without giving a reason, effective at the end of the current month. The setup fee is not refunded once the app has been deployed. We may terminate at any time, without giving a reason, with 14 days' notice; in that case we refund the unused part of any prepaid monthly fee. We may terminate without notice and suspend the app immediately if section 6 is breached, the app endangers the security of the server or of other customers, an invoice is more than 30 days overdue, you have given false information, or you repeatedly breach the obligations in section 4. When the agreement ends, we hand over the code and a database copy within 14 days and delete your data from our servers and backups within 30 days. If you are a consumer (a private individual), you have a statutory 14-day right of withdrawal from the conclusion of the agreement; if you ask us to start deployment right away, you agree that the right of withdrawal ends once the app has been deployed and approved by you.
We may change these terms by giving at least 30 days' notice by email. If a change does not suit you, you can end the agreement before it takes effect. The agreement is governed by Estonian law. We try to settle disputes by negotiation; failing that, disputes are resolved by Harju County Court. Consumers may also turn to the Consumer Disputes Committee at the Estonian Consumer Protection and Technical Regulatory Authority.